At Clothiquehubs, managed by The Horizonemporium, we strive to provide every customer with a reliable and pleasant shopping journey. Throughout this document, the terms “we,” “us,” and “our” represent The Horizonemporium, while “you,” “your,” and “user” refer to our esteemed shoppers. This Shipping and Delivery Policy details the procedures and conditions governing the dispatch and transportation of products ordered through our website. By confirming your purchase, you acknowledge and accept the guidelines mentioned below.

Shipping Coverage

We currently facilitate deliveries to all pin codes across India. Kindly note that international shipping services are not available at the moment.

Order Processing Duration

All confirmed orders are processed within 1–2 business days, excluding Saturdays, Sundays, and public holidays.
Once your order has been successfully processed, a confirmation email containing all relevant details will be sent to your registered email address.

Estimated Delivery Period

Our standard delivery timeframe ranges from 3 to 8 business days, depending on the delivery location. We aim to ensure your chosen fashion essentials reach you swiftly and securely.

Unsuccessful Delivery Attempts

If a delivery attempt is unsuccessful due to incorrect address details, unavailability of the recipient, or refusal to accept the parcel, the package will automatically be returned to our dispatch center.
Customers can then request a re-dispatch of the returned order through our support team.

Damaged or Lost Packages

Should your order arrive in a damaged condition, please notify our customer support team within 48 hours of receiving the parcel and include clear photographic proof of the damage.
In cases where a shipment is lost during transit, a replacement or refund will be initiated once the issue is verified with our courier partner.

Contact Information

For any shipping- or delivery-related concerns, please contact us at:
  thehorizonemporium455@gmail.com